Application Support Consultant- Ramsey, New Jersey, USA

Ramsey, New Jersey, USA

Application Support Consultant
Ramsey, New Jersey, USA

Working alongside a growing, dedicated, talented and global Application Support team, we are looking for a strong Application Support Consultant based out of our New Jersey office.

You will have experience in a range of business & client facing applications, providing 1st & 2nd line support within a Helpdesk environment.

Our primary proprietary and 3rd party applications support marketing & procurement activity for our clients and you will be able to quickly adapt to these new applications and become ‘the expert’ in many.

You will triage requests, ensuring they are directed to the right team, provide clear communication to our clients and internal users from initiation, to closure to learnings.

A little about you and your role:

As you grow into a highly skilled Application Support Consultant you will ensure more incidents are resolved by you and therefore fewer incidents are escalated to the development, PMO or product management team to ensure their focus remains on business growth

You will maintain an excellent level of notes in relation to the incident

Maintain a knowledge base following each incident to enable self-serve and in doing so reduce the level of incidents reported

Ensure all incidents are correctly logged to support reporting requirements

You will be a key figure across the global business; and in demand; so previous helpdesk experience along with strong written and verbal communication skills are essential.

You will have excellent customer facing expertise, be patient, organised, an exemplary listener and an adept problem solver.

A little about us:

Konica Minolta Marketing Services (KMMS) is a global leader in marketing activation services. We bring together communications agency services, creative production expertise, and a world-leading procurement network, to deliver efficiency and effectiveness for our clients.

With offices in 35 countries across four continents, we offer a unique collaborative approach to our clients, and work hard to drive innovation, operational excellence and consumer insight.

We make it our business to get closer to our clients, and help them get closer to their customers.

In return for your dedication and passion we will reward you with:

A Competitive Salary

Fantastic career progression in our award winning company

At Konica Minolta Marketing Services we have built a company that people admire by being true to our principles.

We value our guys, proud of the quality work we produce and we are determined to exceed our client’s needs and expectations.

We treat our people like our clients – with respect. We thrive on being creative, individual and uncomplicated ourselves; in fact we love people who have the confidence to be themselves and continue to grow with our evolving company.